LOOKING OUT FOR YOU...
Since 1938, United Cooperative Services has provided reliable, affordable power to the rural homes and businesses of North Texas. Headquartered in Burleson, United is an electric distribution cooperative serving more than 86,000 meters and more than 62,000 members.
United plays a key role in the economic development of its communities and, unlike a private utility, the cooperative is a not-for-profit business owned by the consumers it serves. Formed in April 2000 after Johnson County Electric Cooperative and Erath County Electric Cooperative consolidated, United has combined greater buying power with a more efficient, economic operation.
As a member of Touchstone Energy® Cooperatives, a branding initiative and national alliance of local, consumer-owned electric cooperatives, United plays a key role in the economic development of its communities.
Maintaining more than 10,700 miles of energized line, United's service territory includes all or parts of Johnson, Erath, Hood, Bosque, Somervell, Palo Pinto, Coryell, Eastland, Comanche, Stephens, Young, Hamilton, Tarrant and Ellis counties.
United Cooperative Services is one of more than 60 electric distribution cooperatives in Texas and one of more than 900 electric cooperatives across the country. Coming years will see more growth and more changes, but United’s commitment to reasonable rates, reliable power and superior service for its member-owners will never change. That’s more than a promise; that’s a pledge of priority. And at United, we keep our priorities straight. United repeatedly scores in the 90s and high 80s each quarter in the American Consumer Satisfaction Index (ACSI). The ACSI provides a uniform and independent measure of consumer experience with 225 of the leading corporations in America. It represents about 66 percent of the U.S. gross domestic product. Overall, electric cooperatives often average in the high 70s while investor-owned utilities and municipal electric providers score in the mid- to low-70s.
The Co-op Difference
With the help of Franklin D. Roosevelt, who established the Rural Electrification Administration in 1935, friends and neighbors banded together to create a new kind of electric utility, where the voice of every person made a difference.
Electric cooperatives brought electric power to areas—mostly rural—when no one else would. Today, America’s electric cooperatives continue to answer that call. With the same focus on member needs, today’s electric cooperatives provide much more than competitively priced, reliable energy. They are committed to improving the quality of life in their communities and for the member-owners who live there.
Electric cooperatives are owned by their members, are operated locally and focus on their member needs and local priorities. They are an integral part of the communities they serve.
The cooperative business model guarantees every member a voice in business decisions. Members know they can trust their cooperative, because it was created not to make profits, but simply to deliver electricity. Co-ops offer stability, reliability and better value.
The efforts of United Cooperative Services' employees have been recognized by the membership as being in an elete class when it comes to consumer satisfaction. Accoriding to the American Customer Satisfaction Index, (ACSI), United consitently scores in the high 80s and 90s out of a possible 100 points. To put that benchmark in perspective, the utilities industry as a whole averages at about 74 points.
United measures satisfaction each quarter to ensure members continue to receive a level of service that’s second to none. The ACSI, sponsored by the American Society for Quality and administered by the business school at the University of Michigan, tracks consumer satisfaction levels across 47 industries and more than 225 corporations. Some of those corporations include Wal-Mart, Kroger and Microsoft, none of which is close to matching the satisfaction scores that United has received since the cooperative began using the survey in 2004.
Responsive to Local Needs
Though many large utility companies are closing local offices and utilizing work forces overseas, electric cooperatives are located in the communities they serve, making them easily accessible and responsive to members’ needs.They work hard to achieve a better quality of life for member-owners.
Since consumers own co-ops, together, they chart the course for the business.
Every member has an equal voice in running the enterprise. Unlike an investor-owned utility, in which the investor with the most shares has the most clout, co-op business is conducted through a locally elected board of directors and an annual meeting where policy is proposed and voted on by members, each having one vote.
Electric cooperatives are small enough to listen and close enough to notice the needs of a single customer.
Each co-op employee is committed to meeting higher standards of customer satisfaction.
United Cooperative Services strives every day to demonstrate the Cooperative Difference. Simply put, United is looking out for you.
Our Principals Guide Us
Cooperatives like United were founded on a set of business principles first developed in the 1840s by industrious but impoverished weavers in England. They banded together in cooperation to improve their business opportunities. The same principles that guided those early businesses survive today at all electric cooperatives providing service to 42 million consumers across the country.
The seven principles that guide electric cooperative governance and operations are intended to ensure a sustainable business model that puts the interests of you, the member-consumer, first. Texas' electric cooperatives have been guided by these principles for nearly 80 years now.
Cooperatives are voluntary organizations, open to all persons able to use their services and willing to accept the responsibilities of membership, without gender, social, racial, political or religious discrimination.
Cooperatives are democratic organizations controlled by their members, who actively participate in setting policies and making decisions. The elected representatives are accountable to the membership. In primary cooperatives, members have equal voting rights (one member, one vote) and cooperatives at other levels are organized in a democratic manner.
Members contribute equitably to, and democratically control, the capital of their cooperative. At least part of that capital is usually the common property of the cooperative. Members usually receive limited compensation, if any, on capital subscribed as a condition of membership. Members allocate surpluses for any or all of the following purposes: developing the cooperative, possibly by setting up reserves, part of which at least would be indivisible; benefiting members in proportion to their transactions with the cooperative; and supporting other activities approved by the membership.
Cooperatives are autonomous, self-help organizations controlled by their members. If they enter into agreements with other organizations, including governments, or raise capital from external sources, they do so on terms that ensure democratic control by their members and maintain their cooperative autonomy.
Cooperatives provide education and training for their members, elected representatives, managers and employees so they can contribute effectively to the development of their cooperatives. They inform the general public, particularly young people and opinion leaders, about the nature and benefits of cooperation.
Cooperatives serve their members most effectively and strengthen the cooperative movement by working together through local, national, regional and international structures.
While focusing on member needs, cooperatives work for the sustainable development of their communities through policies accepted by their members.
United's Fast Facts
- Year of Inception – 1938 (both Johnson County Electric Cooperative and Erath County Electric Cooperative originally formed in 1938, becoming United Cooperative Services after they consolidated on April 1, 2000).
- Counties Served – 14 total. All or parts of Bosque, Comanche, Coryell, Eastland, Ellis, Erath, Hamilton, Hood, Johnson, Palo Pinto, Somervell, Stephens, Tarrant and Young counties.
- Miles of Energized Line – 11,000 miles, including more than 1,000 miles of underground line.
- Connected Meters – 86,000.
- Members – 62,000
- Average Meters per Mile of Line – 8.
- Wholesale Power Supplier – Brazos Electric Cooperative.
- Number of Employees – 157.
- General Manager/CEO – Cameron Smallwood.
- Board President – Patsy Dumas.
- Board Meeting Dates – Fourth Monday of each month.